Testimonials

Miguel and Julio were fabulous. They were on time and completed the job with integrity. Would recommend this company to anyone.

Elias was friendly, polite, informative and thorough. He explained the repairs needed and was very helpful.

This was my 3rd time dealing with FACT. Absolutely zero complaints. They are professional and do what they say they will. I will definitely call them again when I need to.

Thank you, Fact HVAC. A/C went out. Set an appointment using app and tech arrived when promised. Friendly, courteous and professional. Explained issue and cost to repair. Very fair and reasonable. Thanks again.

I Bought 2 units in 2020 from FACT, had a minor issue. Johnny came and is an excellent tech, very professional and knowledgeable within 3 hours of my call I was back up and running. All covered because this company stands by their warranty. Other companies I have dealt will overcharge, upsell and they don't honor their agreements but FACT does. I hope I wont need two more units for a long long time but if I do I will make 1 call and that is a FACT! Thank you to Andrew and the team!

Great work to the Team of 3 - David, Julio, and Miguel. They arrived on time, did not waste anytime starting the installation of my A/C Unit.

The service I received today was thorough. The technician was polite, professional and took the time to be sure the job was thoroughly done.

Easily made appointment and serviceman arrived as scheduled. Understood my concern with system noise - inspected system and installed part. I'm very pleased with the service from start to finish. Thank you.

On time, very nice tech, explained well. Waiting on approval fro home warranty for repair

FACT HVAC is Amazing! If I could give 10 stars I would!! Trista even remembered me from when they worked with us at a different home 2 years ago. Johnny came out and was so nice, knowledgeable, professional and took the time to answer all my questions. I have told Anyone I know that needs anything heating or cooling to use FACT HVAC.

Patient and dedicated to complete the work to customer’s satisfaction. Two things I appreciate about Kyl’s efforts. Thank you.

appreciated quick response and FIX

We have an older unit, but it is working well right now. We may need to service it in the future, at which time we will go through our warranty company.

Yesterday’s service was a bit different than prior services. Elias was nice and professional but some of the things we’ve loved about FACT HVAC is not being upsold on things. We’ve been with FACT for quite a few years, so we are familiar with how things have been. Normally when we’re sent the receipt, the tech takes pics of everything and includes that. This time it was nothing. The tech usually has shoe covers. No big deal here as we have them in case service people do not coming into our home. We’re only told things that NEED to be done, not bring upsold things that we really don’t need. This was 2 things: a surge protector for our unit which was around $300 and then to clean our coils & put anti corrosive stuff on it for $150. Both of these things have never been suggested as services FACT can do. I thought cleaning the coils was really steep and I told Elias that once we start using the A/C again, every week I spray down the coils. Even on our 23 yr old Carrier unit, FACT never upsold us or told us to replace the unit. This was the main reason we chose FACT to replace our unit 2 yrs ago, because they ran their business like it was about the customer and not just about making money. Why was the surge protector never mentioned the many times before or when the new unit was installed? We’ll still use FACT. Maybe Elias is new.

Inspected 3 properties. Kyle was professional, timely, and knowledgeable. They also were honest and helpful: appreciate all their help and will hire them again

Highly recommend! Came within 2 hrs of my call. Very informative Tech.

Very informative and respectful.

Johnny was on time, courteous and hard working! Fast response.

Elias was great. He was very informative and helpful. He did a fantastic job. We’re looking forward to using Fact again.

Julio and David were amazing! They are extremely knowledgeable and solved each problem that they ran into! They worked hard the entire day installing my new system!